Refund policy

Last Updated: September 2026

1. Order Cancellation

• Pre-Dispatch: Orders can be cancelled free of charge before fulfillment for a 100% refund.

• Post-Dispatch: Orders can still be cancelled after dispatch by refusing the package at the doorstep without unsealing it. In this case, actual return shipping and handling costs will be deducted from the final refund amount.

2. Return & Replacement Eligibility

Packaged drinking water is a consumable, hygiene-sensitive product:

• Non-Returnable Once Unsealed: Any bottle, pack, or jar whose cap or tamper-evident seal has been broken cannot be returned or refunded.

• Eligible Scenarios: Returns, replacements, or refunds are accepted strictly if:

  • The factory seal is broken or tampered with upon delivery.

  • The bottle or jar is physically cracked, punctured, or actively leaking.

  • An incorrect item or incorrect quantity was delivered.

3. Claim Window

• Any defect, tampering, or transit leakage must be reported within 24 hours of delivery receipt with clear photo or video proof.

4. Refund Processing & Timelines

• Prepaid Orders: Approved refunds are processed back to the original payment source (Card/Net Banking/UPI) within 5 to 7 business days.

• Cash on Delivery (COD) Orders: Refunds are credited directly via UPI or bank transfer within 3 to 5 business days following verification.

5. Claims & Support

To submit a cancellation or report a damaged shipment:

• WhatsApp / Phone: +91 9459195600

• Email: supportdrinkalpine@gmail.com